Frequently Asked Questions
Everything you need to know about your new favorite footwear.
What materials are TWOOBS made from?
Our shoes are 100% vegan and PETA-approved. We use high-quality recycled materials, including recycled plastics and sugarcane-based foams, to ensure your footwear is as kind to the planet as it is to your feet.
How do I find the right size?
Our styles generally run true to size. If you are between sizes, we recommend sizing up for our sandal styles to ensure maximum comfort. You can also check our detailed size guide on each product page.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the country. International orders may take 10-21 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging. Simply visit our returns portal to start the process and receive your shipping label.
Can I wash my TWOOBS?
Yes! Most of our styles are water-friendly. We recommend a gentle hand wash with mild soap and cold water, then letting them air dry in the shade. Avoid machine washing or high heat.
Do you offer carbon-neutral delivery?
Absolutely. We partner with carriers that provide carbon-neutral shipping options to minimize our environmental footprint from our warehouse to your doorstep.